Shipping policy

1. Purpose and Scope This Policy explains how KWR coordinates fulfillment, shipping, receipt, inspection, shipping damage, lost shipments, and Customer-owned components in transit.

2. Two Fulfillment Paths KWR uses two primary fulfillment paths. Most online-store Products are fulfilled directly by a qualified manufacturer, distributor, or supplier. Customer-owned components, mail-in ECUs/TCUs, custom assemblies, warranty returns, motorsports equipment, and other items physically handled by KWR may be shipped directly by KWR.

3. Customer Carrier Selection Customers may select from available carriers and shipping methods offered during checkout or when shipping arrangements are made. Available options vary by destination, Product size, weight, value, carrier restrictions, and service availability. KWR uses the Customer-selected method whenever reasonably practicable.

4. Distributor-Direct Fulfillment Products purchased through the KWR online store are generally packaged, prepared, and tendered to the carrier by the applicable manufacturer, distributor, or fulfillment partner according to that party's procedures. KWR coordinates the order and remains available to assist the Customer, but KWR does not represent that it physically packages Products it never handles.

5. KWR Direct Packaging Products and Customer-owned components physically handled by KWR are packaged using materials and methods reasonably appropriate for item weight, fragility, value, dimensions, electronic sensitivity, and anticipated transportation conditions.

6. Shipping Insurance KWR strongly recommends appropriate shipping insurance for valuable Products, Customer-owned components, electronic modules, motorsports equipment, and other shipments where loss or damage could create substantial financial impact. Coverage and claims are governed by the applicable carrier or insurance provider.

7. Receipt and Inspection Customers are encouraged to inspect shipments promptly. If a package appears damaged, KWR recommends assuming concealed damage may also exist until the shipment is fully inspected.

·         Photograph every side of the unopened package;

·         Photograph shipping labels and tracking information;

·         Document crushed corners, punctures, tears, water damage, or other visible damage;

·         Photograph packing materials during unpacking;

·         Photograph the Product immediately after removal;

·         Retain original packaging and packing materials until the shipment has been evaluated.

8. Shipping Damage Customers should notify KWR as soon as reasonably practicable if shipping damage is discovered. KWR will make reasonable efforts to assist with the applicable fulfillment partner, carrier, or insurer and provide available documentation. Responsibility may depend on fulfillment method, carrier terms, insurance, and circumstances.

9. Lost Shipments If tracking indicates a shipment may be lost, KWR will assist the Customer in initiating or supporting a reasonable investigation with the applicable fulfillment partner or carrier. Resolution may depend on carrier investigations, insurance determinations, or fulfillment-partner procedures outside KWR's direct control.

10. Mail-In ECU and Electronics Services Customers shipping ECUs, TCUs, electronic modules, wiring assemblies, motorsports electronics, or other components to KWR should use appropriate protective packaging and provide requested Customer, Vehicle, Order, and project information. KWR may document the incoming condition before beginning work. Detailed ECU packaging and shipping instructions are maintained as downstream Customer guidance on the KWR website/Knowledge Center. Those instructions explain how to package safely; this Policy remains the governing shipping authority.

11. Administration This Policy should be read with the Returns & Refunds Policy, Warranty & Workmanship Policy, Terms of Service, and applicable fulfillment or transaction documents.